Skip to main content

Recover and get help

Falling victim to an online scam, virus or other internet nasty can be frustrating and unpleasant, but help is always available.

Follow these steps to protect yourself from further harm:

Bank icon
  • Contact your bank. If you’ve sent money or personal banking details to a scammer, contact your bank immediately. Most big banks will cover any loss if someone makes an unauthorised transaction on your account, as long as you have protected your client number and passwords.
  • Recover your identity. If you think you’ve been the victim of identity theft, act quickly. For advice, contact IDCARE on 1800 595 160 or use their free Cyber First Aid Kit to help you work out what to do.
ScamWatch icon
MyGov and Centrelink logos
  • Seek advice and support for scams that impersonate Services Australia brands like Centrelink, Child Support, Medicare and myGov. If you have given personal information to a scammer pretending to be any of these brands, contact the Services Australia Scams and Identity Theft help desk on 1800 941 126 or email
Office of the eSafety Commissioner
  • Sextortion. If a blackmailer is threatening to reveal intimate images of you online, do not give in to their demands. Report it to the Office of the eSafety Commissioner.
ASD ACSC ReportCyber
  • Report to authorities. If you have been a victim of a cybercrime such as fraud, report it to ReportCyber.
Guides icon
  • Recover when things go wrong. Read our guides to help you get back up and running.

Where to get general IT help

  • Subscribe to the ACSC Alert Service to receive easy to understand advice about the latest internet threats, scams and other risks and how they can be recognised and addressed.
  • Your local computer store or repairer may be able to identify any hardware or software issues with your device.
  • Your Internet Service Provider (ISP) - the company you pay for your internet - can inform you of known service outages and issues that may affect your access to emails and web pages, including spam.
  • Your banking, shopping and financial institution websites usually post details of known security threats and alerts. Use the website's search function if the information isn't easy to find.

Online safety resources

eSafety Commissioner
Be Connected logo
  • Be Connected is an Australian government initiative to help older Australians build their confidence, skills and security. The program includes online learning resources and a network of community partners who can offer in-person support to help you improve your digital skills.
ThinkUKnow logo
  • ThinkUKnow, run by the Australian Federal Police, is an online safety program delivering interactive training to parents, carers and teachers through schools and organisations across Australia. ThinkUKnow helps equip young people with online safety skills to help them enjoy more of the positives of the digital landscape and minimise the harm caused by negative aspects.