Falling victim to an online scam, virus or other internet nasty can be frustrating and unpleasant, but help is always available.
If you have been a victim of a cybercrime, report it to police through ReportCyber.
Follow the advice below to protect yourself from further harm.
Contact your financial institution. If you’ve sent money or personal details to a scammer, contact your bank immediately. Financial institutions registered within Australia have defined ‘disputed transaction’ processes in place under the Australian Securities and Investment Commission (ASIC) ePayments Code.
Report financial misconduct to the Australian Securities and Investments Commission (ASIC). ASIC also maintains list of people that have been banned form providing financial advice.
IDCare is a not-for-profit charity which applies a human centred approach to addressing identity and cyber security concerns.
IDCare will support and assist you in responding to potential identity theft, data breaches involving your personal information and other cyber security concerns.
The Office of the eSafety Commissioner can assist in the recovery from bullying, harassment and online threats.
The eSafety Commissioner can also assist in the removal of intimate images from social media.
The Australian Centre to Counter Child Exploitation (ACCCE) provides a consistent, holistic and coordinated response to counter the online exploitation of children in Australia
Report online child sexual exploitation or online grooming to the ACCCE.
Seek advice and support for scams that impersonate Services Australia like Centrelink, Medicare and MyGov.
If you have given personal information to a scammer pretending to be any of these brands, contact the Services Australia Scams and Identity Theft help desk.
If you’ve been affected by an Australian Taxation Office (ATO) impersonation scam, you can also report it to the ATO.
If you are an individual or small business with an annual turnover of $3 million or less and you think a Consumer Data Rights (CDR) provider has mishandled your CDR data, you can lodge a complaint with the OAIC for free.
When an organisation or agency the Privacy Act 1988 covers has reasonable grounds to be believe an eligible data breach has occurred, they must promptly notify any individual at risk of serious harm and the OAIC.
Check if you have an account that has been compromised in a data breach
Use the unique password generation and security advice service.
The No More Ransom initiative was established by the National High Tech Crime Unit of the Netherlands’ police, Europols’ European Cybercrime Centre, Kapersky and McAfee.The goal is to help victims of ransomware retrieve their encrypted data without having to pay the criminals.
Learn how to do things safely online. It may seem hard to keep ahead of the latest online threats and know how to deal with them, but there are a few basic steps you can take which will go a long way to protecting yourself online.
The Essential Eight is a series of baseline mitigation strategies taken from the Strategies to Mitigate Cyber Security Incidents recommended for organisations.
Implementing these strategies as a minimum makes it much harder for adversaries to compromise systems.
If you have been unable to report to police at ReportCyber or find the assistance you need on this page, please see our Alternative Assistance page. You will learn more about how to protect yourself and seek assistance for non-cyber crime types.