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Anyone can be a target, whether you are waiting for an Australia Post delivery or not. Scammers cast their net wide, hoping to catch someone out who might be waiting for a parcel delivery this holiday season.

How do I stay safe?

To protect yourself from scam text messages or other fake messages that use Australia Post branding:

  • Check if the message is legitimate by contacting the organisation it claims to be from. Use contact details that you find separately to those provided in the message (for example, manually type the official website into your browser to find the business’ contact details).
  • Look at the web link without clicking on it, to see if it is an Australia Post web address or not.
  • Look out for an unusual sense of urgency, including demands for payment.
  • Think before you click and never provide your personal or financial details by reply SMS or email.

Australia Post will never SMS customers asking for personal or financial information, or a payment.

If you think you’ve received a scam SMS (or email) claiming to be from Australia Post, report it to scams@auspost.com.au or www.scamwatch.gov.au. 

If you’ve sent money or personal banking details to a scammer, contact your bank immediately for assistance. See our Get Help page for more advice and support.

More information

To stay up-to-date on the latest online threats and how to respond, sign up to the Stay Smart Online Alert Service, ACSC's Alert Service.

To find out about the latest Australia Post-themed scams, visit their website at www.auspost.com.au/about-us/about-our-site/online-security-scams-fraud/s.

For more info on shopping safely online this holiday season, head to Shopping or buying online.

If you’ve been the victim of a cybercrime, including financial loss, report it to ReportCyber at www.cyber.gov.au/report.