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So you’ve shopped securely online and are now eagerly awaiting your goodies! Don’t let your guard down. Cybercriminals send fake parcel delivery notifications to trick you into downloading malware or giving away your personal or financial details.

These notifications are typically an email or SMS message pretending to be from a legitimate parcel delivery business like Australia Post, DHL or FedEx, claiming you have an ‘undelivered package’ awaiting your collection.

  • Be wary of messages that don’t address you personally, have few or no details about your order, or threaten to charge you a fee for holding an undelivered item.
  • Think before you click – remember Australia Post will never ask you to click a link to print out a receipt for parcel collection, nor will they ask you to update or verify your personal information.
  • If you’re unsure, call the organisation but remember to use contact details from a verified website or other trusted source.