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Online apps - do your own research first

You should closely review each app before downloading it for indications it may be fake. Some fake apps may be identified by poor grammar or spelling, or by the use of names very similar to those of recognised brands.

If you are not sure if an app is legitimate, contact the business the app claims to be from by first searching on the internet for their official website and contact details. 

While Apple’s App Store or Google Play for Android are recommended official stores to install apps from, you should be mindful that fake, impersonating or malicious apps can still make their way onto any app store. 

Staying safe

Before downloading a new app, take a few minutes to do your online research: 

  • What do reviews from others say about the name of the app or its developer? 

  • If in doubt, search for the web page of the developer. Lack of details about the developer, with links that go to legitimate sites instead, can be a red flag. 

  • If an app is trying to impersonate a trusted brand, you may be able to see inconsistencies between the product and service offerings compared to what is on the business’ official website. 

  • Look at comments from when the app was launched. Reviews in quick succession of launch are sometimes a warning it’s fake. 

You should also:

  • Avoid installing apps from links in emails, social media, text messages and websites that look suspicious. 

  • Use your device’s automatic update feature to install new applications and operating system updates as soon as they are available. 

  • Read the fine print about how an app will protect your personal data—some apps collect information such as your location, contacts, and other sensitive details like credentials. At the end of the day, if you are not comfortable with how your data is protected, don’t use the app! 

  • Make sure you review and manage permissions for each app you download. On an iOS device go to 'Settings > Privacy'. On an Android device go to 'Application Manager' and follow the prompts.  

  • If the permissions required by the app seem excessive compared with what activities you’ll be using the app for, it may be a sign that it’s not a trustworthy app. 

  • Do not remove hardware restrictions—known as ‘jailbreaking’ on Apple phones and ‘rooting’ on Android phones—to install unapproved third party apps. This makes your phone more vulnerable to malware as it reduces the in-built security protection. 

  • Uninstall apps when you no longer need them. 

  • If you suspect a fake app impersonating a trusted brand is available on an app store, contact the organisation that the app claims to be from, through contact details sourced from an official website. 

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