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Suspicious email in your inbox

Cybercriminals can be clever and some messages might still make it through to your inbox. Here's how to protect yourself from these malicious messages.

To protect yourself from these malicious messages: 

  • Don’t open messages if you don’t know the sender, or if you’re not expecting them. 

  • Be suspicious of messages that aren’t addressed directly to you, or don’t use your correct name. 

  • Don’t reply to or forward chain letters you receive by email.  

  • Think carefully before clicking on links or opening attachments. 

  • If a message seems suspicious, contact the person or business separately to check if they have sent the message. Use contact details you find through a legitimate source and not those contained in the suspicious message.  

  • Before you click a link, hover over that link to see the actual web address it will take you to (usually shown at the bottom of the browser window). If you do not recognise or trust the address, try searching for relevant key terms in a web browser. This way you can find the article, video, or webpage without directly clicking on the suspicious link. 

  • Ensure you have up-to-date anti-virus software installed on any device used to access email. 

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