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If things go wrong, there are steps you can take to minimise further harm.

If you're unfortunate enough to be a victim of malicious software, you can:

  • see our malware, ransomware or restoring your data pages for more information and advice on recovering your computer and valuable files
  • seek technical advice from your anti-virus vendor or a reputable technician
  • contact your bank or financial institution if you believe your banking details have been captured by malware
  • contact ID Care, a free government-funded service that can help if you think you've been a victim of identity theft.