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Step 1: Report the incident

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If you think your bank account or credit card details are at risk, contact your financial institution as soon as possible. They may be able to stop a transaction or disable your account. If one of your contacts has lost funds from the incident, encourage them to report to their financial institution.

You can report cyber security incidents to the Australian Cyber Security Centre (ACSC) through ReportCyber.

Your report will go directly to the relevant police jurisdiction. By reporting early, you ensure the best chance of a positive outcome. Your report will also allow authorities to check for similar incidents that have occurred, assist with further investigations, and help others who have been affected.

When reporting an incident, make sure you:

  • Include information in your report such as the method that was used to impersonate you, and the steps you have taken to resolve the issue (e.g. changing email password).
  • Take note of your Report Reference Number (beginning with ‘CIRS-’) after submitting your report. This can be provided to other organisations (e.g. banks or insurance agencies). 
  • Remember to keep track of any further actions you take so that you can keep police and other relevant parties updated.
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