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Frequently Asked Questions

How do I recognise an email scam?

Jul 1, 2018 - Scammers are becoming more sophisticated so it might be hard to tell if a message is really from a trusted organisation or a scam! These deceptive messages can be sent via email, SMS, instant messaging or social media platforms. They often contain a link to a fake website and you're encouraged to enter your personal details.

How do I keep myself safe and secure online?

Jul 1, 2018 - Getting on top of cyber security isn't as hard as it sounds. There are loads of simple things you can do to keep your information safe and secure online. A good place to start is the Stay Smart Online My Guide: Protect yourself in 8 steps.

How do I keep my personal information private?

Jul 1, 2018 - Your personal information is valuable so stop and think before sharing it with anyone. Cyber criminals use all kinds of tricks to disguise their true identity and get you to hand over your personal information or money. You should always verify the identity of the person you're dealing with through an independent source, such as a phone book or online search. Don't ever use the contact details provided by the caller or in the message they sent to you.

How do I keep my devices up to date?

Jul 1, 2018 - When you're alerted to a security update for your operating system or one of your apps, don't ignore it ' install it as soon as possible. These updates aren't just about adding new features. They're also about fixing weaknesses that cybercriminals use to gain access to your device.

How do I create strong passwords?

Jul 1, 2018 - We have so many online accounts now and it's hard to keep track of all our passwords! Many of us still use the same password for multiple accounts. The problem is that if a cybercriminal gets into one of your accounts, it can give them access to your other accounts.