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Step 1: Disconnect your devices

Icon of a disconnected power plug

Immediately disconnect your infected device

Disconnect from everything. This includes the internet, other networks and USB storage media. Do not connect your backup storage media.

When you disconnect your device, you disrupt the communication of the ransomware and limit its spread to other devices.

Make sure your computer and mobile devices aren't connected to each other or the internet.

How to disconnect

There are different ways to disconnect your devices.

  1. Remove network and data cables, USBs and dongles
  2. Disable wireless connections such as Wi-Fi, cellular data and Bluetooth
  3. Repeat the above steps for any other infected devices on your network. 

You will not be able to access the internet once you complete this step. 

If you need help, follow the instructions in our Disconnecting Your Device guide.