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Step 2: Stop the ransomware

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Identify and stop the ransomware running on your devices.

How to stop ransomware

Before you begin! Now is a good time to take photos of key details such as the ransom note, web links, emails, or Bitcoin addresses. Make sure you use an unaffected mobile device or camera to do this.

If you have an Apple device (macOS or iOS) or if your device is not responding, hold down the power button to turn it off.

Once you have shut down your device, continue to Step 4: Write down key details.

If you have a Microsoft Windows 10 device, you can use Task Manager to identify and stop the ransomware running on your devices.

If you have completed this step successfully on your Windows 10 Device, proceed to Step 3: Run a malware scan.

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