In most cases, if you receive an email there is no reason to be concerned. These emails are typically generated in their thousands by online scammers using limited personal details that they are able to collect from the internet.
If the email includes a password which you recognise then you should change all accounts which use this password. Make sure to use a strong password and don’t reuse passwords across different accounts.
If you still have concerns then report them to the Office of the eSafety Commissioner who will provide further advice and support.
Refrain from giving the scammer money and cease all contact.
If you have concerns about your physical safety, call Triple Zero (000) or contact your local police.
Further information on securing your online accounts can be found in the ACSC’s Easy Steps Guide.
To report a cyber security incident to police, visit cyber.gov.au/report.