Glossary

A handheld electronic device that provides connection to a cellular network. Smartphones allow people to make phone calls, send text messages and access the internet.

A fraudulent text message sent by a deceitful or dishonest person in order to obtain money or something else of value.

Simple Network Management Protocol

The methods used to manipulate people into carrying out specific actions, or divulging information.

Websites and applications that enable users to create and share content or to participate in social networking.

An act of deception and fraud committed through social media websites or applications.

An application that allows a workstation to act as a phone using a built-in or externally-connected microphone and speaker.

An element of a system including, but not limited to, an application or operating system.

 A free download for an application, operating system, or software suite that provides fixes for features that aren't working as intended or adds minor software enhancements and compatibility.

A cloud service model in which the provider operates the application, platform and underlying infrastructure, while the customer manages its users, data, access, integrations and service configurations.