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Recover from malware

Learn what to do and how to recover if you’re the victim of a malware attack.

Signs of a malware attack

Your device or accounts may have been affected by malware if you: 

  • notice unusual account activity, such as unexpected changes, unknown logins or large data transfers
  • can’t access your account or someone has changed your password
  • have new or unusual programs, scripts or tools running on your device
  • notice files or programs you can’t access
  • notice your device is slow, crashes, overheats or drains battery quickly
  • experience slow internet or network problems
  • have issues with your browser redirecting you to websites you didn’t try to open
  • get suspicious pop-ups asking you to update or download software
  • notice someone knows information they shouldn’t know.
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