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If things go wrong

A drawing of an alert sign with an exclamation mark in it

If you think you’re a victim of a scam, act now.

There are steps you can take to protect yourself from further harm.

Contact your bank or financial institution.

They may be able to stop a money transfer or cheque. They can investigate a fraudulent credit card transaction. Worst case, they can close your account if the cybercriminal has your details.

Report to authorities.

If you have been a victim of cybercrime or you think your information is at risk report it to the Australian Cyber Security Centre's ReportCyber.

Report scams to Scamwatch.

For information on common scams or to report a scam visit Australian Competition and Consumer Commission’s Scamwatch.

Contact IDcare.

If you think you’ve been the victim of identity theft, act now! Contact IDCare on 1800 595 160 or use their free Cyber First Aid Kit.

Online shopping tips.

For more information on online shopping, see the Australian Competition & Consumer Commission’s website or the eSafety Commissioner’s website.

If you deal with Australian companies, you’re covered by Australian consumer law. This will make it easier for you to solve any problems.

Contact details

If you have any questions regarding this guidance you can contact us via 1300 CYBER1 (1300 292 371) or on the ACSC website.

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