Malware

Who should I contact?

ACSC ReportCyber 

Report cybercrimes, security incidents and abuse through ReportCyber. Your report helps to disrupt crime operations and makes Australia more secure. If your money and/or identity is at risk, also notify the relevant services below. 

ACCC Scamwatch 

Report malware incidents to Scamwatch. Your report helps to warn people about current threats and disrupt them where possible. You’ll need to provide details of the malware, such as how it occurred and any losses you suffered. 

Your financial institution 

Contact your bank or credit union immediately if you’ve lost money in a malware attack. They may be able to close your account or stop a transaction. Make sure you call them using their official phone number. 

The compromised website or product owner 

If the malware came from a compromised website or product, report the incident to its owner. This will help protect others from harm. Make sure you report it through an official email or phone number. 

Services Australia 

Contact the Services Australia Scams and Identity Helpdesk. They provide support if you’ve sent personal details or money to someone pretending to be from a government service.  

IDCARE 

Contact IDCARE if your personal information is at risk from a data breach. They’re a national identity and cyber support service for individuals and organisations. 

Australian Taxation Office 

Contact the ATO if someone has stolen your personal or business identity. You must report all tax-related security issues to the ATO.