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I’ve been hacked. What should I do?

Even if you’ve taken steps to protect your devices and accounts, you can still be hacked. But it’s not too late to recover and protect yourself or your business. 
 
First, you should make a record of the key details of the incident. This includes what happened, when it happened, if someone contacted you, and how you responded. 

These are things you can do to stop further access by the hacker: 

  • Disconnect from the internet. 
  • Scan for viruses to identify and remove any malware. 
  • Change all your passwords and passphrases. 
  • Notify your social network to be on the alert for any strange links or email attachments. 

If someone has stolen sensitive data, you should contact these agencies to report it, get help, and reduce further harm. 

Not sure how you were hacked?

Who should I contact?

ACSC ReportCyber 

Report cybercrimes, security incidents and abuse through ReportCyber. Your report helps to disrupt crime operations and makes Australia more secure. If your money and/or identity is at risk, also notify the relevant services below. 

Your financial institution 

Contact your bank or credit union immediately if your financial details were stolen. They may be able to freeze your accounts and credit cards, or stop a transaction.  

IDCARE

Contact IDCARE if your information is at risk from a data breach. They’re a national identity and cyber support service for individuals and organisations. 

Australian Taxation Office 

Contact the ATO if someone has stolen your personal or business identity. You must report all tax-related security issues to the ATO. 

Need more support?

For help with all types of threats, visit our where to get help page. 

If you still need help, call our hotline 24/7 on 1300 CYBER1 (1300 292 371). 

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