End of support is when a device, software or system no longer receives updates or technical support. When tech companies launch new products and software, they stop supporting older versions after a certain period.
Understand the risks
The risk of a cybersecurity incident is much higher when a product reaches end of support. Your device may continue to function, although this can leave it vulnerable to cyberattacks. The best way to stay protected is to upgrade to a new product. This will ensure that you receive the latest security updates.
Case Study
Small business falls victim to ransomware attack
An architecture firm discovered they could not access any files on their server and all the filenames had changed. Staff also found a text file in each folder demanding they pay a ransom in bitcoin to restore access.
The firm asked their cloud storage provider to revert to previous file versions. However, the cloud storage lacked this feature.
Their IT consultant advised that the attacker gained access through an open port. This was due to a vulnerability in the firm’s server, which had outdated firmware. By not updating the firmware, the vulnerability allowed external access to the attacker.
What you can do
Make sure your devices and software are up to date. Check automatic updates are on and install updates as soon as possible. This includes your routers and other networked devices.
If your device or software is too old to receive updates, you should upgrade it as soon as possible.
It is crucial you are aware of the end-of-support date for each of your products, as each can be different. Check the manufacturer’s website, such as these:
For general advice on finding end of support dates for a range of products, visit endoflife.date
Popular products that no longer receive software support may still be available. Check the end-of-support date on the manufacturer’s website.
Common end of support products
- Microsoft Windows 7 and 8.1
- Microsoft Windows Server 2012 and 2012 R2
- Microsoft Office 2013
- Android 10
- Samsung Galaxy S20
- Apple iOS 14.8.1
- Apple macOS Big Sur
Cybercriminals can take advantage of known vulnerabilities available in your devices and software to access them. Upgrading them will better protect you from a cyberattack. It may also give you many other benefits:
- Regular security updates: Patches can fix weaknesses in software.
- New and improved features: Up-to-date software with the latest and improved features.
- Advanced encryption technology: Protects data against unauthorised access and potential breaches.
- Continued technical support: Expert advice and service from the manufacturer or developer.
- Better performance: Faster and more efficient performance and optimisations.
For more information, check our advice on updates.
If you are replacing hardware, follow our advice on how to dispose of your device securely.
If upgrading is not an option, follow our tips for devices or software that have reached end of support:
- Assess if you need it for essential tasks or if you have better options.
- Disconnect from all internet, Wi-Fi and Bluetooth connections and other networks where possible.
- Do not use it to store important data or log into accounts.
- Do not open unknown links and attachments.
- Do not install unnecessary software or apps.
- Remove any you no longer use.
- Keep devices locked and secure to prevent unauthorised use.
- Unsupported products should be isolated from networks where possible.
Get help
Refer to the manufacturer or developer of your product for guidance regarding your personal devices. For work devices, speak with your IT Manager about the end of support for your organisation’s products.
If you become a victim of cybercrime, visit our resources on getting help.
More information
How to update your device and software
Cybercriminals are always looking for easy paths to get onto your device. Updating your device and software is the easiest way reduce the risk of being a victim of cybercrime.
Protect yourself: Updates
Cybercriminals are always looking for easy paths to get onto your devices.
End of support for Microsoft Windows and Microsoft Windows Server
Support for Microsoft Windows and Microsoft Windows Server users following the expiration of the specified servicing timeline.