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Individuals & families

If you think you’re a victim, act now.

There are steps you can take to protect yourself from further harm.

Contact your bank or financial institution.

They may be able to stop a money transfer or cheque. They can investigate a fraudulent credit card transaction, and close your accounts if necessary.

Report to authorities.

If you have been a victim of cybercrime or you think your information is at risk, report it to the Australian Signals Directorate's Australian Cyber Security Centre's (ASD's ACSC's) ReportCyber.

Report scams to ACCC's National Anti-Scam centre.

For information on common scams or to report a scam, visit the Australian Competition and Consumer Commission’s Scamwatch.

Contact IDcare.

If you think you’ve been the victim of identity theft, act now! Contact IDCare on 1800 595 160 or use their free Cyber First Aid Kit.

Find out if you’ve been hacked.

Use ASD's ACSC’s Have you been hacked? tool to find out the cause of any suspicious behaviour you may have noticed on your accounts or devices (such as malware) and what you can do to resolve it.

Online shopping tips.

For more information on online shopping, see the Australian Competition & Consumer Commission’s website or the eSafety Commissioner’s website.

If you deal with Australian companies, you’re covered by Australian consumer law. This will make it easier for you to solve any problems.

Contact details

If you have any questions regarding this guidance you can contact us via 1300 CYBER1 (1300 292 371) or on ASD's ACSC website.

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