A guide to identify, remove and protect yourself against ransomware.
This guide has simple steps to follow if you are a victim of ransomware. The first section will teach you how to identify ransomware and stop it from spreading. The second part will help you avoid another ransomware attack.
Never pay a ransom
There is no guarantee you will regain access to your information. You may also be targeted by another attack.
Call the Australian Cyber Security Centre 24/7 Hotline on 1300 CYBER1 (1300 292 371) if you need help.
Identify and remove the ransomware
Start here if you are experiencing a ransomware incident.
Not all ransomware incidents are the same. So, some of the steps in this guide may not apply to your situation. Use the actions that best suit your situation. Consider hiring a professional if the affected systems or files are valuable to you.
Seek professional help
Ransomware attacks can cause serious damage. It is hard to tackle and overcome it on your own. Find a professional to help you work through a ransomware attack, and get back on your feet.